Can I get a refund if I have not installed the eSIM yet?

You can cancel and get a full refund at any time before the eSIM profile is installed on a device. Not 14 days — any time, for as long as the package is still inside its installation window (the date is on your order page).

Why we can offer this

Here’s the honest reason we can offer this. An eSIM you haven’t installed is still a line we can hand back to our supplier. The moment it’s on your phone, it’s yours and it’s gone from our side. So the fair line to draw is installation, not the calendar.

What counts as installed

Once the profile is installed on a device, this right is gone. That includes installing it and then deleting it — installation is the moment that counts, and deleting the profile doesn’t rewind it.

We go by the installation record our supplier keeps against your line. If you believe that record is wrong, say so and we’ll look at it with you.

How to ask, and where the policy lives

Write to us with your order number. You do not need to give a reason and you will not be asked for one; there is no form, no restocking fee and no goodwill to negotiate.

Every sentence on this page is quoted from the refund policy, and that policy — not this page — is the document that binds us. Read it in full on Refunds: it also carries the model withdrawal form, the separate rules that apply when an eSIM is faulty rather than unwanted, and what happens if we cannot settle it between us.