Google Analytics: your choice

We would like to use Google Analytics, loaded through Google Tag Manager, to see how this site is used.

What each part does

Until you choose, none of it is loaded — there is no Google code on this page to block.

This is not about our own visit count. That one runs on our server, sets no cookie of its own, sends nothing anywhere, and stays on whichever button you press — it is described in full on the cookie page. The two answer different questions, and we would rather say so than let a refusal look like it switches off more than it does.

Strictly necessary — always on

Two cookies keep your basket and your form submissions attached to you for the length of a visit. Without them a payment cannot be completed, so there is no version of this shop in which they are optional — which is why there is no switch here for them rather than a switch that does nothing.

Google Analytics

Loaded through Google Tag Manager (container GTM-WPPWRQS4). It sets its own cookies in your browser and sends your IP address, the pages you open and basic information about your device to Google, which processes it for us as a measurement service. It is off unless you turn it on, and turning it off later stops it being loaded at all.

The data goes to our Google Analytics property G-C7ZLDWV9DC.

You can change this any time on the cookie page — the link is in the footer of every page.

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Help / Support

Support

Most questions have a faster answer than an email can give. Here are the four that solve almost everything, and what to do when they do not.

  1. 01

    Will it work on my phone?

    The checker answers for the model you pick, and says plainly when we have no data rather than guessing. It also shows how to check whether your phone is locked to a carrier.

    Check your model
  2. 02

    It will not install

    The install guide has the exact menu path for iPhone, Samsung, Pixel and other Android, plus the checklist for “installed, but no network”.

    Install guide
  3. 03

    I need my QR again

    Your order page link is in the delivery email and stays valid — open it again from there. Lost the email too? Sign in with just your email at the sign-in page — no password to remember, we send you a fresh link to your order.

  4. 04

    I’m travelling and it’s not working

    Two different problems, two different answers. If it never arrived, nothing is needed from you: If your eSIM isn’t with you 15 minutes after payment, we email you and say what’s happening. Silence is the worst thing we could do here, so we don’t do it. If we still can’t deliver within 4 hours of your payment, we refund you in full, automatically. No ticket, no request, no waiting on us to notice. If it is installed but shows no signal, the install guide has the checklist that solves most of these.

    Installed, but no network
What we promise

We reply within 1–2 business days.

Write to us at support@fivebars.mobile

There is no live chat, and we would rather say so than staff a widget nobody answers.